FAQ
ORDERS AND PAYMENT METHODS
Original paintings
Inquiries, orders and reservations must be made by e-mail or by phone at 418 764-2092 or 1 877 398-1145.
When making a phone call, the payment can be made with a Visa or Mastercard credit card or by Interac e-Transfer. Cheques are accepted.
The payment can also be made following the sending of an invoice by e-mail allowing you to pay with a PayPal account or a Visa or Mastercard credit card
Fine art limited edition prints
(giclées and photolithographies)
Orders can be placed on the online store or by phone at 418 764-2092 or 1 877 398-1145.
On the online store, the payment is by Visa or Mastercard credit card or a PayPal account.
When making a phone order, the payment is made with a Visa or Mastercard credit card or by Interac e-Transfer. Cheques are also accepted.
Open edition prints and greeting cards
Orders can be placed on the online store or by phone at 418 764-2092 or 1 877 398-1145.
On the online store, the payment is by Visa or Mastercard credit card via the secure transaction Shop Pay, or a PayPal account.
When making a phone order, the payment is made with a Visa or Mastercard credit card or by Interac e-Transfer. Cheques are also accepted.
Book
Orders can be placed on the online store or by phone at 418 764-2092 or 1 877 398-1145.
On the online store, the payment is by Visa or Mastercard credit card via the secure transaction Shop Pay, or a PayPal account.
When making a phone order, the payment is made with a Visa or Mastercard credit card or by Interac e-Transfer. Cheques are also accepted.
Our prices are in Canadian dollars.
Our prices are subject to change without notice.
DVDs/CD
Orders can be placed on the online store or by phone at 418 764-2092 or 1 877 398-1145.
On the online store, the payment is by Visa or Mastercard credit card via the secure transaction Shop Pay, or a PayPal account.
When making a phone order, the payment is made with a Visa or Mastercard credit card or by Interac e-Transfer. Cheques are also accepted.
Our prices are in Canadian dollars.
Our prices are subject to change without notice.
Taxes
Taxes are applied according to the delivery address of the order.
In Québec, the federal tax (GST: 5%) and the provincial tax (QST: 9.975%) are added to the cost of items and to the shipping fees.
For New Brunswick, Nova Scotia, Newfoundland and Labrador, and Prince Edward Island: 15% (HST)
Ontario: 13% (HST)
Manitoba, Saskatchewan and British Columbia: 5% GST only.
Alberta, Yukon, Nunavut, and Northwest Territories: 5% GST.
International orders are not subject to any Canadian tax. However, they may be subjected to customs fees that must be paid by the customer.
Return policy
Items are firm sales. They are neither exchangeable nor refundable.
DELIVERY FEES AND SHIPPING METHODS
Original paintings
Delivery is free in Canada.
Outside Canada, the shipping rates are added to the order and vary according to the weight of the package, its dimensions and your postal code.
The original paintings are shipped via Canada Post or via a carrier.
Fine art prints, open edition prints and greeting cards
In Canada, the shipping rates are included in the prices displayed on the store. The fine art prints are shipped via Canada Post or via a carrier.
Outside Canada, the shipping rates are added to the order and vary according to the weight of the package, its dimensions and your postal code. The fine art prints are shipped via Canada Post or via a carrier.
Book
In Canada, the shipping rates are included in the price displayed on the store. The art book Frisson Sacré du monde sauvage is shipped via Canada Post.
Outside Canada, the shipping rates are added to the order and vary according to the weight of the package, its dimensions and your postal code.
DVDs/CD
In Canada, the shipping rates are included in the prices displayed on the store. The DVDs and the CD are shipped via Canada Post.
Outside Canada, the shipping rates are added to the order and vary according to the weight of the package, its dimensions and your postal code.
Delivery times
The delivery times include the handling and the shipping of the order:
Québec: 3 to 7 working days
Canada (outside Québec): 5 to 10 working days
International: 10 to 15 working days
Delivery tracking
When purchasing original paintings and fine art limited edition prints, an e‑mail will be sent to inform you that the order is on the way and to send you the tracking number of your parcel, if available.
MISCELLANEOUS CATEGORY
Fiscal Advantages of Buying Canadian Art
To support the acquisition of Canadian artworks, both governments have given individuals and companies that operate a business the opportunity to deduct a portion of the amortization of the cost of acquisition. The work must be exhibited in the individual or company's place of business to benefit from the amortization.
For more details:
Government of Quebec: Tax deduction of the amortization of 33.33% of the cost of acquisition of a work of art.
Government of Canada: Tax deduction of the amortization of 20% of the cost of acquisition of a work of art.
Gift cards
Gift cards are firm sales. No refund.
